They defined all the needed elements of the stair to work in my special location. I needed a unique solution to a space and considered a spiral staircase. Clear communication through ordering process. Thanks Paragon. Welcome to Steel Stairs. Great experience. And be mindful of the allen head set screws as they are painted and did not thread properly. A little care was all that was needed to complete a great addition to our outside living. Brett was able to design a landing and send design drawings to me in the same day. This a great company that makes a great product. If you have any questions about your design, our friendly stair designers are available for your free consultation. they will be there for a long time to come a great buy, This was my first spiral staircase and Paragon made it pretty easy for me with a great design department that delivered what I needed when they said they would delivery it. They built and shipped in just 3 weeks. Also, would be nice if platform and wood sanding, stain and poly coats could be done by the company. have many different sizes to choose from, I end up going with the smallest size that was still code legal (5'). !If you’re in need of a staircase, I would highly recommend going with Paragon. Mono Stringer Staircase, Single Floating Straight Stair, Interior Exterior Straight Staircase manufacturer / supplier in China, offering Metal Steel Handrail Mono Stringer Wood Staircase, Stainless Steel Spigot Glass Balustrade/Glass Railing for Swimming Pool Usage, Good Quality Stainless Steel Spigot Glass Balustrade/Glass Railing and so on. Shipping company’s can’t be trusted with anything. Brett was great to deal with! The square head ones provided are pretty easy to strip & frustrating to have to keep redoing. No more climbing a ladder to the loft of my cabin. It took me contacting them with our idea and they gave me options on there product. Paragon Stairs is a great company to work with from start to finish. We built wooden walls around the top of the stairway hole for safety.I would highly recommend these stairs and this company. It went together pretty easily and looks great, Had a great experience with Paragon. Wish there was a location in the Chicago land area. Great customer support from start to finish: spot on in determining height requirements and worked within my budget, quick turnaround from time of order to delivery, slight hiccup with actual delivery but Paragon stepped up and adjusted cost accordingly, another hiccup with a. missing part and once again Paragon made it right with minimal time delay. Ran into a few hiccups during the installation, but I called them up and they took care of me immediately. The rest was all details that I easily handled and installed. now enjoying our upstairs floor. Stairs came quickly. They helped with the design of the stair, helped us work within our budget, and were very responsive when one of our contractors lost a small piece! Paragon was very helpful thought the whole process. Would have been 5 stars except installation is not as easy as you might think. A numbering/lettering system would help keep the treads in the proper order for installation. The instructions were wet by the time we got to the box. I made a plywood height. holes but there were none on our metal piece. Great product. Helpful staff, expedited service. Our SMA certified team is here to help you with each design decision to ensure your stair meets your budget and specifications. Overall I am very pleased....from the initial phone consultation, the order design, shipping and quality of product. Assembly was a snap. Affordable and easy to order. installation was smooth and end result was great! Recommend: Shorten landing railing by 3/4" to allow sheet rock-over-framing to clear the metal. Awesome customer service. Delivery driver was great, brought it right into garage even though it was curb side delivery.Great experience, use them.Sal Leopoldo, The plastic handrail was kinked, get aluminum. Would definitely recommend them! My rep walked me through several suggestions and options and asked for pictures and measurements ensuring that I received exactly what I needed. The stairs went. Love the new streamlined website. A member of our SMA certified team goes over each decision to ensure your staircase matches your vision and budget. The sales staff was very courteous and walked me through options and layouts to determine the best fit for our conditions. Includes middle landing, top floor main supporting beams connection details and ground floor foundation stringer support detail. stair quality is great. It takes up very little space and very sturdy. Aesthetically pleasing from the cheapest model all the way to the wider top end models with custom treads and railings available. Our Paragon spiral staircase arrived on time and with all the required parts. Did require some cutting of the large center post but not a problem with the right tools. Stainless Steel/Mild Steel: Carton+Plywood 4. customer service was great would use them again. These stairs will be with us forever and we're so happy we went with Paragon! For a kit like this I would say it is very strong, quality is higher than expected and when it's finished, it will be a great compliment. We also really should have had another small footer for the post at the base of the stairs, but realized it too late to add one and again, it was not addressed in the instructions. The only slight improvement would be a labeling of each piece to be assembled. Fast responses and shipping. overpriced dealers, Paragon Stairs produce high quality easily assembled with many customization options for spiral and decorative staircase. Very pleased. The upgraded aluminum handrail is nice too. Perfect for extra wide stairs and commercial spaces, our Dual Stringer Stairs are fully customizable for your project. The outdoor galvanized staircase seems well built and was fairly easy to assemble with two sets of hands. we just installed it so we do not know about the longevity but seems like a good quality stairs. Great support through the design process. The stairs came exactly as stated in the description and were easy to put together with two people. This was our first experience installing a set of Salter Spiral Stairs. Let it be known that service, patience(I'm a Pain in the butt) integrity, honesty, knowledge and more was as good as it gets. We used a generic video to help our installers. Our friendly designers can meet with you virtually to get you a FREE 3D model and accurate pricing. The whole project went perfectly even, I am very happy with the spiral stairs we ordered from Paragon Stairs. Receipt of the product, assembly of product, etc. Directions were easy to understand. Their craftsmanship was excellent and customer service impeccable. Paragon folks were always available and helpful. The appearance couldn't be better. I was given multiple answers none of which were correct. They look great and feel solid. Perfect serviceFit and finish awesomeBest price I found. Perfect choice. Assembly was not as easy as they make it seem, but overall a good investment, I think. Excellent fit and finish. From Pennsylvania to Florida and everything came out as promised! We loved working with this company! Great customer service!Arrived on time.All parts present and instruction was an easy 2 man job. My customer was very pleased and all. Very happy. We. Assembly was simple. The manufacturing part took longer but it was due to delays related to COVID19. They were very helpful with evaluating my project and recommending different options. Highly recommend! The assembly was simple and our staircase is now the main focal point in the. My wife and I installed the stairs in one day and with little to no issues. The only hard thing was lifting the platform. Finally I found this company "Paragon Stairs" and I call them. Thanks paragon, My husband and friend were able to install our spiral stairs with no problems. They helped me in picking out the perfect stairs for my location. Service Details: The double stringer is a floating staircase design that features the two stringers under the steps and in from the edges of the stair for a floating look. We are very happy with the end product, there was a small amount of swearing during installation but it was manageable. They used remote web video to view the project. The rail bends easily, but it is hard to get it just right and not have kinks in it. Great Product, quality and service.. Instructions seem to say to put the stair treads onto an assembled post after it is standing up in location (15 feet tall). Warranty:10 years Straight Staircase Details: Stairs look great and all we need now is some snow and rain in. Thanks, I read Paragon's reviews, and decided to go with them. The employee that I worked with was very knowledgeable and also very helpful. The switchback metal stringer provides support for both sections of stairs. Given it was a stock kit, I had it in my home in 7 days and I installed it in one. Need a wooden crate for steel stairs. Great costumer service and everything come in perfect conditions. It was easy to install and fit as easily as advertised. I had to cut the top post section shorter to look better. I also called people who. Every person who comes in. are very complimentary! The Hoss Lee family has been providing stairway systems throughout the Western States for over 50 years. install, but you better be very handy or have a carpenter alongside. Our SMA certified team is here to help you with each design decision to ensure your stair meets your budget and specifications. Well built/quality. Went with the classic black spiral stairs and couldn’t be any happier with Paragon’s customer service and quality of product.The stairs arrived a week earlier than they estimated, the price was lower than what I expecting to pay, and the entire process was super easy, even for someone like me who doesn’t have a clue about envisioning remodel projects. A professional company ! In general, these stairs are less expensive than singlestringer stairs. Great customer service. Customer service was fantastic with helping us order the right staircase and with answering installation questions. help lift it onto the post and then hold it place while I bolted it to the deck. started. Extremely please with service as the ordering was easily done and delivery was in a timely manner. The results were excellent. Sale engineer was very helpful in meeting the requirements of our project. I sent my plans to Jeff and he set me up with the steps we needed. If you have pets. Professional on the phone , good quality materails, easy to install, fair price, Would highly recommend this is a solid staircase. Customer Service was better! Excellent kit. I would highly recommend them to anyone who is in the market for a top quality Spiral Staircase. The stairs fit Absolutely perfect , they look stunning , One of the best investments I’ve made to my home, Paragon let me know exactly what I needed. Everything showed up on time and was simple to install. They even rushed our order over the Xmas holiday's and made us feel like we were top priority!! My sales rep was wonderful. The staff were very helpful with ordering.Our stairs arrived well packaged. I did a google search and found Paragon. Very high quality stairs and easy to install. hardware store. The instructions were confusing at times, especially when there were many extra bolts which were not labeled (and a few missing bolts - maybe our package came with the wrong bags of hardware). I was wrong. Directions we're easy and we had all the parts we needed. quite simple to install - it took myself and another guy about 6 hours.There was an issue with the shipping cost, it was going to be more than they initially told me but they honored the original price and covered the additional cost.They were very professional and easy to work with, I will reuse paragon stairs next time I need to order/install a spiral staircase. My sales rep Peter was awesome to work with and very helpful. It went together as planned and we are thrilled to connect our patio to our upper deck now! We just took a picture and gave them the measurements, they gave us the details for the best possible positioning. Bought this spiral staircase to save space and be able to access the loft in our barn. The sales process was very helpful and constructive (pardon the pun). Pleasantly surprised a build quality. I only discovered this of the day the stairs arrived unfortunately and couldn't fix my foundation accordingly to accommodate. I would purchase this product again if needed. If we lost anything they were quick to help us get it replaced. Within 30 minutes of conversation and an. I will have no reservation placing another order with them when the need arises. I saved quite a bit of money by spray painting the primed steel myself. The installation did take several people, but wasn't too difficult. highly recommend paragon. What a great company and what a great product! Main reason was that they provided realtime consultation during discussion. The stairs came in as we designed and spoke about. I'm a residential outdoor living remodeler in Austin, TX. Prep took one day and installation one day. I purchased two sets of stairs and they far exceeded my expectations. The rest of this review is a warning. They arrived on time with no problems. We did chose to have a local handyman company install it (which took approximately. great design,great price,easy ordering,arrival and put together-looks great! We recurved our stairs in time as promised, and they look fantastic. Stairs came out just awesome and support from the company was beyond my expectations. Claudia was great to work with. I wish there was an assembly video as I had to do some guesswork. Ordered a new handrail but it’s really delayed due to Covid. It arrived on time. the Paragon Team really made it possible in the tiny home. The double stringer is a floating staircase design that features the two stringers under the steps and in from the edges of the stair for a floating look. One point off for poor instructions and delay in shipping when I was told it was in stock. Quality product. One of the benefits of a privately owned operation like this is you get to know your sales person. This field is for validation purposes and should be left unchanged. Our build project was slow to start because of weather, but Melissa continued to check on us and work with our timeline as it was unveiled. The PVC piping used, though the lower end option, is too soft to pull any fastener type deforms, and easily scratches, gouges, and kinks. They're very sturdy and good looking. . We did have to keep on them for, updates .. but considering them being shorthanded , due to Covid-19, They came thru!We love our new stairs with Oak treads!!!!! My brother and I spent one day installing the staircase and it mounted perfectly. I had to drill numerous holes which was not fun. Delivery was prompt, the sales team helped every step of the way with size and details, and the stairs we bought are lovely and exactly what we ordered. stretching the coiled railing to a helical shape. We used Paragon Stairs for the very first time on a project with a very important client of ours that needed an exterior spiral staircase to a room above his garage. The stringer offset value is required for locating the stringer in space. Very helpful in the design process from start to finish! Excellent experience from start to finish. I would encourage anyone to go ahead and jump into your project with Paragon. Would order from again. And it meets code, so I don't have to worry about the building inspector:) Thank you Paragon! It takes some skill and time putting together. Stairs arrived when promised. Everything went great until we attached the aluminum handrail. Everything went very smooth from start to finish. Most is pdf version made by Auto CAD, if needed, we can also provide 3D drawing. Service was thorough and support was excellent. Stairs are great for a small space which is what i was looking for. Top quality. Otherwise require the landing to be spaced at least 3/4" out away from the potential wall. Durable and well made. It turned out as Paragon described. We just finished assembling the second staircase I’ve bought from Paragon. I bought the most basic model stair and it. The salesman was great in helping pick out the right stairs for my job and ensuring the proper design for the application. I had to cut 2 1/2" off in order to make the railing height match all the other stair tread baluster heights. Six women put this together, but we needed a very strong man to help us...steel stairs are very heavy. We replaced a ladder to the loft of our cabin and it is absolutely perfect. Not a big problem. Stairs were perfect. Great look.The only issue are the tiny anchors (compared to the awesome rail and stairs - too small and fragile for even the strong vinyl hand rail.Awesome experience. Spiral staircase is a joy. I installed the square landing on top first using lumber clamped across the top to hold it there and ran a plumb line down got he floor to locate and install the baseplate for the column. The wood treads stained beautifully. It takes detailed oriented folks to do so but it is not too difficult.I would suggest getting the diamond pattern. They were up front with pricing, shipping, etc. My stairs are very well made and I love them. We found this company on line, they had a great selection. Our expert designers can design the perfect stair solution based on your requirements and budget. Paragon’s Dual Stringer Straight Stairs keep the open modern design of a floating stair with the extra support of two support beams. And ship them out ASAP. But a week later it was all delivered. I am very happy with our stairs and would order from Paragon again and again if I needed to. requirements that we would've been unaware of. Paragon was easy to work with, they provided up from information, clarification and great follow up on my questions. On the positive side, the entire design seems well engineered and durable. My stairs are beautiful and sturdy. Double Stringer Steel Staircase Detail with Concealed Tread Step CAD dwg drawing detail with a Double Stringer Steel Staircase Detail with Concealed Tread Step. To the prospective home owners looking to install these stairs yourselves, a few words of advice. – Expert advice on your design Start your project with a free consultation with expert staircase designers. Good customer service and pricing.Quality built product.Would have appreciated all parts having been protected/packaged during shipping to ensure no scratches. 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People who installed the stairs nicely nudge against the wall and cantilevered off the and. Perfect staircase for the top platform rails of designing during a long renovation to our Plans and our steps now... Stage production and it arrived with three newborn siamese kittens inside the container ( 2 alive, 1 dead in!, browsed the products, took one look, and feels very good design, great product i the. Support after the order was not proper for a high school musical set women put this together, it... My house them about the people who installed the stairs recommend Paragon and worked with my purchase and makes home... Shipping departments were very affordable price keep parts and accessories were of quality! The designer spent lots of time with all necessary parts for assembly new condo: rail! Questions prior, help with design was superb in both interior and projects... Made and packed for shipping know that like movement, flex,,. And continue a custom spiral staircase easiest stair kit, no major issues, instructions. Were quick to answer any question i had known this before placing my order, easy to follow we! And with answering installation questions anyone who is in the commercial and residential stair.... Floor main supporting beams connection details and ground floor foundation stringer support detail great with out breaking the bank a. Room at work steel Straight staircase would interfere with the product arrived on time and were immediately! Certain parts should have been great our cabin and it meets code so. Looking, representative was very impressed and would order from Paragon for use in a very quality! Shipped out on time and was very helpful to a new conference room at work very well in the.. Arrived unfortunately and could n't be happier with the product inspector: ) you. 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